In today’s hybrid IT environment, ensuring seamless connectivity between users, applications, and cloud services is critical. Traditional network monitoring tools often stop at the enterprise edge, leaving IT teams blind to issues happening across the public Internet or SaaS platforms. This is where Cisco ThousandEyes steps in offering end-to-end visibility into every network path your business depends on.
What is Cisco ThousandEyes?
Cisco ThousandEyes is a cloud-based network intelligence platform that provides real-time visibility and analytics across the Internet, cloud, and enterprise networks.
It helps IT teams detect, analyze, and resolve performance issues that impact users, applications, and critical business services — whether hosted on-premises or in the cloud.
ThousandEyes effectively acts as the “eyes of the Internet” for your organization.
How It Works
Enterprise Agents – Installed within your organization’s internal network (on routers, switches, servers, or VMs) to monitor internal paths and application performance.
Cloud Agents – Hosted globally on public cloud providers (AWS, Azure, GCP) to simulate real user experience from different geographies.
Endpoint Agents – Installed on users’ laptops or desktops to monitor last-mile connectivity, Wi-Fi, and application performance from an end-user perspective.
These agents continuously run synthetic tests (HTTP, DNS, VoIP, BGP, etc.) and visualize end-to-end network paths, latency, packet loss, and outages through intuitive dashboards.
Key Features
End-to-End Visibility – Understand network paths from user to application, even through ISP or cloud networks.
Application Performance Monitoring (APM) – Identify slowdowns in SaaS or web applications like Microsoft 365, Salesforce, or Zoom.
Internet and Cloud Monitoring – Detect Internet outages or cloud provider disruptions instantly.
BGP Route Visualization – Gain insight into routing changes and Internet reachability issues.
Integration with Cisco Products – Seamless integration with Cisco Catalyst 9000, SD-WAN, and Meraki platforms for unified monitoring.
Benefits for IT Teams
Faster root-cause analysis — find out if an issue lies in your network, the ISP, or the SaaS provider.
Improved user experience — proactively detect and fix issues before they impact end users.
Enhanced visibility for hybrid work — monitor performance for remote employees.
Better collaboration — share visual outage reports with providers for quick resolution.
Use Cases
Monitoring Office 365 / Microsoft Teams performance.
Tracking Internet routing issues affecting remote users.
Visibility into cloud migration projects.
Supporting SD-WAN or SASE deployments with performance analytics.